Helping Nokia define User Guidance

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Nokia Design approached me to write this 114-page internal document about User Guidance for use within the Nokia company. I was able to tap into months of research into mobile phone users, the different ways they use mobile phones and the possibilities for the future. The project involved working with a team of designers to develop the flow of ideas and create a cohesive narrative that explained the motivations, thinking, actions and resolutions of the project.

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